Last week I wrote a blog post about the different companies that I researched and prototyped with in a search for a printer. I was really impressed when Monday morning I got a notification about a pending comment. Here's what I found:
We wanted to contact you personally but couldn't find a direct contact so made this post instead. Anyway, we are contacting you through MakePlayingCards.com and would like to thank you for your blog post comparing card game printers. We learn so much from our customers just through their honest review posts online just like the one you posted here and we always strive to improve wherever possible.
You mentioned a few issues with our company which I would like to provide some feedback on. First of all, we are really glad that you chose to test out our services and found that we had a fast turnaround. We use some of the latest in technology in order to print and manufacture cards to the highest in quality at the shortest of times and have an efficient shipping mechanism in place to get goods delivered as quick as possible. We are working on further improving this area. Our manufacturing plants are currently based in China but we can assure you that quality is not compromised as we source our materials internationally and our staff are well trained in their profession to carry out their job to a high standard.
As we are a major manufacturing plant for many well-known games companies, we do have the capabilities to create boxes specifically to client's needs. We haven't detailed this too well on our site but this is something that we do for other clients on a day to day basis. If you are still looking for a supplier, just get in contact with us and we can provide you with more information and a quote if needed. You also mentioned that our customer service is not the best at the moment where sometimes your questions are not answered directly every time. We apologize for this and we take these cases very seriously which we will take steps to improve on. For your information, we are currently working to expand our customer services team and have training programs to improve our staff's knowledge and the way enquiries are handled. We are also implementing a better ticketing system. We hope that you will find this information useful and we also hope that you will continue to use our services. If you have any further questions or feedback, please do not hesitate to contact me.
It was great to get this kind of feedback from a company after finding their name mentioned in a blog post! I did email him back and certainly will keep them bookmarked for future projects. Perhaps I'll have these guys in charge of a certain perk I have planned for the Kickstarter... but that's for another blog post!